AI Customer Service

AI Customer Service
The 11pm enquiry never waits

Hong Kong customers ask prices on WhatsApp — but you can't be on call 24 hours. An AI assistant replies in seconds, captures requirements and filters real buyers — so by the time you check, it's a ready-made enquiry.

The Problem

Without AI, you're losing orders daily

This happens every day — you just don't see it:

Night enquiries ignored

Customer messages at 11pm, you reply next morning — they already bought elsewhere. Reply within 5 minutes and closing odds multiply.

Same question, 100 times

"What are your hours?" "Do you deliver?" "Any discount?" Staff time burns on repeats while real deals wait.

Can't staff for peaks

Too busy in season, too costly in low season. AI doesn't take leave or resign — it handles whatever volume comes.

Enquiries scattered everywhere

WhatsApp, phone, email, IG DM — five inboxes, no unified record, no idea who followed up what.

Quoting to tyre-kickers

A big share of enquiries never intend to buy. The AI pre-qualifies (need, volume, budget, timing) so you only follow real prospects.

Nothing written down

Requirements evaporate after the chat — no CRM entry, no spreadsheet, just memory and scrolling history.

What We Build

The AI service systems we build

Custom knowledge base and flows for your business, plugged into the channels you already use.

WhatsApp AI Bot

Hong Kong's most-wanted use case: auto answers, requirement capture, reference pricing, booking. Reads like your best staff member — in your brand's tone.

Website AI Chat

A chat window on your site that answers product questions and guides quotes — enquiries flow straight into your backend enquiry system (pairs perfectly with our websites).

Lead Qualification

The AI asks need, volume, budget and timing, then grades leads: Grade A pings you on WhatsApp instantly; Grade B/C get auto-emailed brochures.

Bookings & Registrations

For clinics, restaurants and studios: the AI books slots, records requirements and writes to your calendar or sheet — no more back-and-forth.

Multilingual Service

Traditional Chinese, Simplified Chinese and English out of the box; more languages for export sites — no translation team required.

Transcripts & Reports

Every conversation logged: top questions, peak hours, conversion rates — with monthly reports that feed continuous improvement.

Human-machine division of labour: the AI handles repeats and pre-qualification, never complex cases — anything outside scope goes to a human immediately, with the customer told "a colleague will take over shortly". Customers never feel toyed with by a bot — something cheap chatbots never get right.
How It Works

Live in four steps

Standard projects go live in 2–3 weeks. No technical skills needed on your side.

01 · Knowledge Base

We collect your products, pricing and FAQs into an AI knowledge base — including what it should never answer (like your floor price).

02 · Conversation Design

Opening lines, reply styles, qualification questions and human-handoff rules — all written in your brand's voice.

03 · Connect & Test

Connect WhatsApp or your website, run internal tests, then let your team try to break it. Fix, then launch.

04 · Launch & Improve

Monthly conversation reports show weak answers; we patch the knowledge base and it keeps getting better.

Pricing

Setup packages

One-time setup + monthly maintenance (AI usage, knowledge base updates and reports). Renew monthly after the first year.

Website AI Chat

For businesses with a site

HK$15,000 setup
  • Knowledge base (up to 200 Q&A)
  • Website chat widget
  • Enquiries auto-logged
  • Chinese / English bilingual
  • From HK$1,200/month (AI usage extra)
Enquire
MOST POPULAR

WhatsApp AI Bot

HK business favourite

HK$28,000 setup
  • Knowledge base + conversation design
  • WhatsApp Business API setup
  • 24/7 auto replies and qualification
  • Grade-A leads pinged to you instantly
  • From HK$1,800/month (platform + AI usage)
  • Monthly conversation report
Enquire

Omnichannel AI

Site + WhatsApp + IG/FB

HK$48,000 setup+
  • Unified multi-channel inbox
  • Lead scoring and routing
  • Booking / registration flows
  • CRM or spreadsheet integration
  • Monthly optimisation call
  • Priority support
Book a Consultation
About platform fees: Meta charges per-conversation fees for the WhatsApp Business API (HK number: roughly HK$0.15–0.35 per conversation depending on category), billed at cost. We estimate your monthly volume upfront and list it in the quote — no month-end surprises.
FAQ

Frequently asked questions

Questions outside the knowledge base get a scripted "let me check with a colleague" — the AI never makes things up (hallucination guards built in). Before launch we run a test round with you; sensitive topics (floor prices, legal disclaimers) always go to humans. Monthly reports flag weak conversations so the knowledge base keeps improving.
The WhatsApp app you use daily is the personal / small-business edition — no API, no automation. The Business API is Meta's official interface for AI, template messages, multi-agent seats and permissions. We handle application and verification; the account stays yours. Third-party automation on personal numbers risks bans — we never do that.
Your choice: either open with "AI assistant here — say 'agent' anytime for a human" (high acceptance in HK — an instant answer beats waiting till morning), or don't disclose but always hand off complex questions instantly. Both models are in live use by our clients; you can decide after trying.
No. We use AI services with training opted out; knowledge bases and transcripts are stored in controlled environments under confidentiality terms, compliant with Hong Kong's PDPO. Data handling details are written into the contract.
Simple updates (new products, price changes) go through a simple form and go live within 2 business days; the monthly fee includes a fixed update allowance. Major changes (new languages, new channels) are quoted per project — always explained before you commit.
Free Demo

Want to see the AI
actually in action?

Tell us your industry and we'll build a small demo around your scenario — free to try. Only talk business if you like it.

Get a Free Demo WhatsApp Enquiry

Mon–Sat 10:00–19:00|Average reply within 2 hours